Privacy Policy
Your privacy is important to us. Learn how we handle your data at Voltaqua.
Last Updated: June 15, 2024
Voltaqua ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our utility management services.
1. Information Collection
We collect information that you provide directly to us, such as when you create an account, update your profile, or communicate with site administrators. This may include:
- Personal Data: Name, email address, phone number, and apartment number.
- Utility Data: Water and electricity consumption data, meter readings, and occupancy counts.
- Financial Data: Records of payments made to property management (we do not store credit card numbers directly).
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our utility management platform.
- Calculate utility bills based on consumption and occupancy.
- Send you notifications regarding new bills, payments, and system maintenance.
- Improve our platform and develop new features.
- Comply with legal obligations and resolve disputes.
3. Sharing of Information
We do not sell your personal data. We may share your information in the following situations:
- With Site Administrators: Property managers assigned to your block have access to your utility usage and billing records to manage services.
- Service Providers: We may share data with third-party vendors who perform services for us, such as hosting or email delivery.
- Legal Requirements: If required by law, we may disclose information to public authorities.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Your Data Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You can update much of your information through your profile page. To request deletion of your account or data, please contact your site administrator or our support team.
6. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at privacy@voltaqua.com.
Looking for our rules of use? View our Terms of Service.